Refund policy

RETURNS
We want to make sure that you are completely satisfied with your purchases on this Site. If, for any reason, you are not satisfied with your order, you may return any UNUSED products within fourteen (14) days from the date of delivery. If 14 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be returned in the same condition that you received it. It must be in the original packaging, and must not have been used, worn, washed or damaged.

To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@helenwonglalaland.com.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged.

Exchanges will only be permitted for a different size or color of the product you originally ordered.

You may request the exchange of one or more purchased products within and not later than fourteen (14) days from their date of delivery.

The products for which you request the exchange must be returned in their original condition and packaging, they must not have been used, worn, washed or damaged.

If you need to request an exchange, send us an email at info@helenwonglalaland.com and send your item to: HelenWongLaLaLand, 1626 Wilcox Ave., #129, Los Angeles, CA 90028, United States.

SHIPPING
To return your product, you should mail your product to: HelenWongLaLaLand, 1626 Wilcox Ave., #129, Los Angeles, CA 90028, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.